| Course Description |
A Diploma in Personal Secretaryship offers a solid foundation for those interested in pursuing a career as a personal secretary or administrative assistant. The program provides a mix of practical office management skills, communication techniques, and proficiency in office software that are essential for managing tasks in high-level executive roles.
Syllabus
Introduction to Personal Secretaryship: Role and responsibilities of a personal secretary, Importance of time management, Professional ethics and confidentiality, Office procedures and protocols, Relationship management with executives and clients, Business communication skills, Workplace etiquette and dress code, Handling sensitive information, Understanding corporate hierarchy, Career growth opportunities in secretaryship.
Office Administration and Management: Office layout and organization, Filing and record-keeping systems, Appointment scheduling and calendar management, Travel arrangements and itinerary planning, Office supplies and inventory control, Email and correspondence handling, Document drafting and formatting, Office automation tools, Managing office meetings, Coordination with different departments.
Business Communication Skills: Effective verbal and written communication, Business letter writing and email etiquette, Preparing reports and presentations, Public speaking and professional interaction, Handling customer inquiries and complaints, Telephone etiquette and call handling, Business vocabulary and grammar improvement, Proofreading and editing skills, Negotiation skills, Cross-cultural communication.
Computer Applications and Digital Tools: Basic computer operations and MS Office, Word processing (MS Word) for document preparation, Spreadsheet management (MS Excel) for data handling, Presentation tools (MS PowerPoint), Email management and scheduling tools, Digital record-keeping and cloud storage, Data security and cyber safety, Video conferencing platforms (Zoom, MS Teams), Social media management basics, Productivity tools for secretaries.
Business Correspondence and Documentation: Types of business correspondence, Drafting official letters and memos, Writing meeting minutes and agendas, Preparing business reports, Formatting legal and financial documents, Creating executive summaries, Email writing best practices, Handling confidential documents, Organizing business contracts, Documentation management systems.
Time and Workload Management: Prioritizing tasks and multitasking, Calendar and appointment scheduling, Meeting deadlines and follow-ups, Delegation and supervision techniques, Problem-solving and decision-making skills, Overcoming workplace stress, Effective planning and execution, Handling last-minute changes, Crisis management in office settings, Work-life balance strategies.
Job Opportunities after completion of Diploma in Personal Secretaryship course:
Upon successful completion of the Diploma in Personal Secretaryship, graduates acquire a specialized set of skills necessary for providing high-level administrative and executive support. This program equips individuals to manage tasks related to office administration, scheduling, communication, and organizational activities, particularly in helping executives and managers handle their professional duties effectively. |
